JOB SUMMARY:

This job is entry level in the Inside Sales job family (Department), which covers positions the duties of which are to perform or supervise work involved in promoting and maintaining sales by originating and developing leads and performing sales remotely, over the phone or email. This job family also includes positions providing customer service and serving as customer service points of contact as well as marketing positions responsible for collection, analysis and dissemination of information on movement, demand, prices, marketing trends, and other facts relating to the marketing of products.

DUTIES AND RESPONSIBILITIES:

• Responsible for selling products for distribution to business and industrial establishments.
• Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
• Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
• Assesses and maximizes the buying potential, profitability, and product/service requirements of customers through creation of a sales strategy and action plan.
• Develops new prospects and interacts with existing customers to identify leads and increase the sales of products and services.
• Partners with customers within assigned territories to proactively identify long and short-term needs and provide mutually beneficial solutions for products and/or services.
• Maintains customer records using appropriate automated systems.
• Highlights product features based on a technical knowledge of product capabilities and limitations.
• Answers customers’ questions about products, prices, availability, and product uses.
• Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
• Regularly inquires and monitors customer satisfaction in regard to quality of products, services and deliveries.
• Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
• Develops or enters formal quotations into appropriate system or format and provides them to customers.
• Negotiates certain pricing and/or agreements, following established guidelines and/or approvals.
• Follows up with all quotes in a timely manner and according to policy.
• Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.

QUALIFICATIONS:

• Knowledge of principles and methods for showing, promoting, and selling products or services preferred.
• Knowledge of principles and processes for providing customer service preferred.
• Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material preferred.
• Knowledge of the metals industry preferred.
• Ability to multi-task, prioritize, and manage time effectively required.
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public required.
• Excellent oral and written communication skills required.
• Excellent listening skills required.
• Strong analytical and problem-solving skills required.
• Ability to apply mathematical concepts to practical situations required.
• Ability to initiate and maintain cooperative relationships with co-workers and customers required.
• Strong computer proficiency and working knowledge of Microsoft applications required.